McKinsey’s Marvin Bower: Vision, Leadership, and the Creation of Management Consultingを読んでいる。まだ読み途中なのだけど思わず頷き、感動を覚える言葉があったのでここに引用したい。今と昔では異をなす部分もある。自身の属する組織に応じて変えるべき点もある。それでも、自分がコンサルタントとして存在する以上は、僕はこの考え方を手放さない。
We are what we speak–it defines us–it is our image. We don’t have customers, we have clients. We don’t serve within an industry, we are a profession. We are not a company, we are not a business. We are a firm. We don’t have employees, we have firm members and colleagues who have individual dignity. We don’t have business plans, we have aspirations. We don’t have rules, we have values. We hare management consultants only. We are not managers, promoters, or constructors. And we are no longer executive recruiters. The big development in concentrating our efforts in our own field came in 1939 when we severed our affiliations with Scovell, Wellington & Company, then exclusively an auditing firm. At that time, we gave up calling ourselves “management engineers” and pioneered in using the designation “management consultants.” Over the years, since 1939, we have resisted various excursions into side lines; and our convictions in this aspect of our firm personality are deep and well crystallized. // Furthermore, the professional approach to attracting clients helps get action on our recommendations. If we are asked to help (and we make proper arrangements), then the client feels some responsibility to aid us in our work and to act on our recommendations. There is a psychological but real difference in attitude between the client who has asked for our help and the one who has been “sold” and hence has a “show-me” attitude.